These are the answers to the most frequently asked questions by our customers!
And remember that the fastest way back to our home page is to click on the Bellissimo Coffee name at the top of the page.
Why should I register?
How do I register?
Is there a cost to registering?
How may I track my orders?
Do I receive a tax invoice?
Can I cancel or amend my order?
What do I do if I receive a faulty/wrong product?
How long will it take my order to arrive?
All online orders shipped from our Brisbane warehouse. We generally pack and ship your order within 24 hours of it being placed during our business hours Monday to Friday. During high volume times there is a possibility your order may take an extra day to be processed.
We ship using Australia Post and we will send you the tracking details so you may monitor its delivery.
eParcel Post Delivery: 2 - 10 business days (depending on your location)
eParcel Express Post Delivery: 1 - 4 business days (depending on your location)
If your order has not arrived after 10 business days, please email us at firstname.lastname@example.org and we will investigate this further.
How much is shipping and delivery?
What is our return policy?
Why do I need to register?
It is important to register so that you have access to the My Accounts page so that you can see the details of your subscription, track when your next order will be packed and sent, also if you want to cancel at any time.
Am I able to amend my subscription?
You are not able to amend or add additional products to an existing subscription. You can, however, cancel the existing subscription and then choose the new product, grind size, frequency and establish the new subscription.
Is there a cost to becoming a subscription member?
No cost to join, just the comfort of knowing that your coffee will be sent automatically and remove the worry of forgetting to place your coffee order
When will my order be debited to be credit card?
Payment will be taken with each order. Once payment is success the order will be picked/packed and shipped.
Will I receive any communication about my re-occurring order?
Yes, with each order you will receive email communication at each stage of the order so that you will be able to track its delivery.
What is the difference between a Digital card and Physical gift cards?
Do I have to use my gift card all at once?
When will I receive my digital gift card?
Can I choose the gift card design?
Can I add a message to the e-Gift card?
Yes, you can create a custom message. For digital cards the message will be displayed in the text body emailed to the recipient.
Should I put my coffee in the fridge/freezer?
NO! Whether you have bought whole bean of ground coffee the fridge and freezer will only do damage to the flavour and richness of your coffee. One of the main reasons is that coffee is hygroscopic, which means it absorbs surrounding fragrances and moisture which a fridge and freezer has in abundance. The only exception to this rule is if you were to vacuum seal some coffee, and once removed allow to completely defrost in ambient temperature 24 hours before allowing air back in contact with the coffee.
Is fresh coffee best?
In short, the ideal consumption time is between 7 to 21 days from roast date. Coffee outside of these parameters aren’t going to be bad but they will not be at its best. The reason behind this is when you turn coffee from green to brown you create carbon dioxide as a by-product, the carbon dioxide will seep out of the porous coffee bean over time, also known as resting the coffee. Brewing with coffee that is too fresh will add bitterness and sharpness to the coffee. On the other side of the spectrum coffee more than three to four weeks old will have lacklustre or dull taste. To ensure a delicious cup we recommend buying the right amount of coffee for the consumption in your household and buy beans on the fresher side of the 7-21 days. The FELLOW Atmos Vacuum Canister 1.2L is also a great way to preserve the coffee at it’s ideal as it significantly slows the aging process.
Is it better to buy whole or ground coffee?
The purist in me will say always grind fresh as you are about to use the coffee. Ground coffee will age much faster than whole beans. This is due to much more of the coffee being exposed to air to which dries out the coffee which results in the coffee loosing significant amount of body and complexity. Being pragmatic, I understand not everyone has a grinder at home, the next best thing is keeping your coffee in an airtight container away from direct sunlight or any sources of heat. Depending on your coffee habits another great option is to start with a hand grinder like the Rhino Coffee Hand Grinder, as it’s an inexpensive way to ensure you get the most out of every gram of your coffee.
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