FAQs

These are the answers to the most frequently asked questions by our customers!

And remember that the fastest way back to our home page is to click on the Bellissimo Coffee name at the top of the page.

Why should I register?

As a new customer you will receive a 10% discount on your first order as our thank you for registering.

How do I register?

This is simple, from the menu select the LOGIN/REGISTER button. Complete the details and you are all set.

What else?

You will then have access to a My Accounts page where you will be able to amend contact information, change your password, view, print and track your orders, re-order items you have order before, create a wish list.

Is there a cost to registering?

No cost to register

How may I track my orders?

This is easy, once you are logged in, you will see a My Orders menu, select the button and your previous order details will be displayed and you will be able to see tracking, payment, and description information of what you ordered, even once the order has been delivered.

Do I receive a tax invoice?

Yes, your tax invoice will be available to you with each order. Through the My Accounts page with each order you will be able to access previous tax invoices and print them as needed.

Can I cancel or amend my order?

If you need to cancel or amend an order you’ve placed please get in touch with us straight away by emailing hello@bellissimocoffee.com.au

What do I do if I receive a faulty/wrong product?

Email us at hello@bellissimocoffee.com.au and we can make it right. I put the wrong address, is it too late to change it? If you’ve made an error in your address, please email us at hello@bellissimocoffee.com.au straight away, and we can try make the change before it gets despatched.

How long will it take my order to arrive?

All online orders shipped from our Brisbane warehouse. We generally pack and ship your order within 24 hours of it being placed during our business hours Monday to Friday. During high volume times there is a possibility your order may take an extra day to be processed.
We ship using Australia Post and we will send you the tracking details so you may monitor its delivery.
eParcel Post Delivery: 2 - 10 business days (depending on your location)
eParcel Express Post Delivery: 1 - 4 business days (depending on your location)
If your order has not arrived after 10 business days, please email us at hello@bellissimocoffee.com.au and we will investigate this further.

How much is shipping and delivery?

Shipping is free for all coffee orders over 1kg delivered to an Australian address via eParcel Australia Post. If you need your order in a hurry, you should choose an Express Post option at the checkout, it is an additional cost, but it will be delivered faster.

What is our return policy?

We accept returns of products/merchandise purchased from our online store. If the item is in new/unused condition you may send it back for a refund at your own expense. Returns must be sent back with tracking within 21 days of delivery. We’ll process the refund once the item/s has been delivered to Bellissimo Coffee. We’ll send a confirmation email once we’ve processed the refund. Returns are the customers responsibility until received by Bellissimo Coffee. Returns are not applicable for sale items. We do not accept returns of coffee beans/grounds as this is a fresh product and we package all of our coffee fresh to order. If the bag of coffee is an error on our part, we’ll replace it for the correct order.

Why do I need to register?

It is important to register so that you have access to the My Accounts page so that you can see the details of your subscription, track when your next order will be packed and sent, also if you want to cancel at any time.

Am I able to amend my subscription?

You are not able to amend or add additional products to an existing subscription. You can, however, cancel the existing subscription and then choose the new product, grind size, frequency and establish the new subscription.

Is there a cost to becoming a subscription member?

No cost to join, just the comfort of knowing that your coffee will be sent automatically and remove the worry of forgetting to place your coffee order

When will my order be debited to be credit card?

Payment will be taken with each order. Once payment is success the order will be picked/packed and shipped.

Will I receive any communication about my re-occurring order?

Yes, with each order you will receive email communication at each stage of the order so that you will be able to track its delivery.

What is the difference between a Digital card and Physical gift cards?

Physical gift cards are currently only available for purchase instore. They can be redeemed at any Bellissimo Coffee cafe. Digital cards are sent directly to the email address nominated by you and include a pin number for redemption. Digital gift cards can be redeemed online at www.bellissimocoffee.com.au.

Do I have to use my gift card all at once?

No, you can use your gift cards partially or in full. If your purchase exceeds the available card balance, you will be required to make up the difference with another payment method.

When will I receive my digital gift card?

Digital gift cards will be emailed once your order has been processed and approved. They are typically received within an hour but can sometimes take longer if they need to be reviewed. Remember to check your email spam or junk folders.

Can I choose the gift card design?

There is only one design available for both the physical and digital gift cards.

Can I add a message to the e-Gift card?

Yes, you can create a custom message. For digital cards the message will be displayed in the text body emailed to the recipient.

Should I put my coffee in the fridge/freezer?

NO! Whether you have bought whole bean of ground coffee the fridge and freezer will only do damage to the flavour and richness of your coffee. One of the main reasons is that coffee is hygroscopic, which means it absorbs surrounding fragrances and moisture which a fridge and freezer has in abundance. The only exception to this rule is if you were to vacuum seal some coffee, and once removed allow to completely defrost in ambient temperature 24 hours before allowing air back in contact with the coffee.

Is fresh coffee best?

In short, the ideal consumption time is between 7 to 21 days from roast date. Coffee outside of these parameters aren’t going to be bad but they will not be at its best. The reason behind this is when you turn coffee from green to brown you create carbon dioxide as a by-product, the carbon dioxide will seep out of the porous coffee bean over time, also known as resting the coffee. Brewing with coffee that is too fresh will add bitterness and sharpness to the coffee. On the other side of the spectrum coffee more than three to four weeks old will have lacklustre or dull taste. To ensure a delicious cup we recommend buying the right amount of coffee for the consumption in your household and buy beans on the fresher side of the 7-21 days. The FELLOW Atmos Vacuum Canister 1.2L is also a great way to preserve the coffee at it’s ideal as it significantly slows the aging process.

Is it better to buy whole or ground coffee?

The purist in me will say always grind fresh as you are about to use the coffee. Ground coffee will age much faster than whole beans. This is due to much more of the coffee being exposed to air to which dries out the coffee which results in the coffee loosing significant amount of body and complexity. Being pragmatic, I understand not everyone has a grinder at home, the next best thing is keeping your coffee in an airtight container away from direct sunlight or any sources of heat. Depending on your coffee habits another great option is to start with a hand grinder like the Rhino Coffee Hand Grinder, as it’s an inexpensive way to ensure you get the most out of every gram of your coffee.